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FAQ

When will my order ship?

All cosmetics usually –key word usually ship within 3-5 business days (M-F & does not include weekends or holidays)! However, if we have some crazy promotion or a new launch, shipping could take a bit longer so be patient my friend!! All evening wear items on our website are shipped within 3-5 business days. All other clothing items can take between 6-14 business days. Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.

My order shipped, when will it get to my house!?

All of our packages are sent via the US Postal Service, so delivery times vary. For orders to residents within the USA, once shipped orders typically arrive in 2-7 business days. Orders outside the USA can take 6-10 business days.

What are your shipping costs?

Shipping within the United States is $10 flat rate. Shipping rates outside of the United States are determined by the weight and destination of your final order. You can estimate your shipping cost using the shipping calculator in the shopping cart. 

Somehow I screwed up the address form

Send us an email at info@personalpalace.net within 48 hours of order placement.

My order arrived incomplete or damaged.

Take a deep breath. Contemplate the transience of all things. In your mind’s eye, envision the faces of everyone you love and everything you hold dear, and let them go. Then send us an email. Tell us what you ordered and your order number, and we’ll help you out.

Returns:

Our policy lasts 14 days. We will gladly replace any item that may have got beat up during shipping if you contact us within 2 weeks of the delivery date. Unfortunately, we are unable to offer any refunds, returns or exchanges for any other reasons.

QUESTIONS OR COMMENTS?

Please feel free to contact us via email at info@personalpalace.net

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